CODE OF ETHICS
- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Reviews
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We have been using Long Hill Auto Service for over 20 years and Bob the owner and his staff are the best in the business. Not only are his mechanics superior if you need a loaner care Bob will have one for you. Any time I've called I don't think the phone rang more then twice before someone picked up the phone ready to help. I usually will keep a car for a good 10 years and that's because the mechanics there do the job right the first time and I have peace of mind knowing my cars are in good hands Don Marvel, 05/07/2025 |
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