Customer Service
Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.
But when it comes to repairs, some things stay the same. The following tips should help you along the way:
Do your homework before taking your vehicle in for repairs or service.
- Read the owner's manual to learn about the vehicle's systems and components.
- Follow the recommended service schedules.
- Keep a log of all repairs and service.
When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.
Use all of your senses to inspect your car frequently. Check for:
- Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
- Changes in acceleration, engine performance, gas mileage, fluid levels.
- Worn tires, belts, hoses.
- Problems in handling, braking, steering, vibrations.
- Note when the problem occurs.
- Is it constant or periodic?
- When the vehicle is cold or after the engine has warmed up?
- At all speeds? Only under acceleration? During braking? When shifting?
- When did the problem first start?
Once you are at our location, communicate your findings.
- Be prepared to describe the symptoms.
- Carry a written list of the symptoms that you can give us.
- Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.
Stay involved. . . Ask questions.
- Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
- Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
- Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
- Leave a telephone number where you can be called.
Car Warranty Scams FAQs
Is there a car warranty scam?
Yes, there are car warranty scams that try to take advantage of unsuspecting vehicle owners. You may have received calls from scammers that start with automated or pre-recorded prompts to enter basic information and stay on the line.
Once the call begins, the scammer pretends to be an auto manufacturer or insurer telling you that your auto warranty or car insurance is about to expire. Then they ask you to provide personal information, which will later be used to defraud you. Sometimes the caller will have actual information about your automobile.
What do I do if I fell for a car warranty scam?
There is no way to get your personal information or money back, but you can reach out to the Federal Communications Commission (FCC) or the Federal Trade Commission (FTC) and file a complaint. You can contest any charges to your bank card through your bank. Consider using a credit monitoring service.
Who is behind the auto warranty scam calls?
Regulators allege the fake auto warranty calls, which scam customers out of financial and personal information, originate from a ring run by Roy Cox Jr., Aaron Michael Jones and Sumco Panama companies.
How do you check if your car warranty or vehicle insurance has really expired?
If you are afraid your warranty or insurance may have really expired: first hang up with the potential scammer. Next, call your car dealer or insurer and inquire about your policy.
Discover More About Appointments and Repair Services At Long Hill Auto Service in Millington
Reviews
Long Hill Auto Service Towing Services
Emergency Roadside Assistance
Reviews
The guys working there are super nice and friendly F. Ahmed, 10/19/2024 |
Great experience all around. I can talk to my specific situation; I bought a used truck for weekend needs, I am pretty flexible with timings, and live down the road. I'll give some details so others can hopefully get a feel for the place, and how you can interact with them. I think people are often worried about being 'scammed', the mechanic breaking stuff on purpose, upselling, etc. General Experience: (1) They did a checkup on the used car and a color coded checklist of priority (2.a) even within the 'urgent' parts, Bob told me which things really could wait. He also helped balance the used car cost, estimated longevity, and cost priorities. (2.b) he went even as far as saying just not to fix some things because it wouldn't be worth it, which is like the opposite of going to jiffy lube and being told you must fix xyz, your air filter, etc. ASAP or your car will explode. (2.c) emphasizing this; even when I said 'lets just fix everything and all maintenance to get it over with' he really advised against it, just wait longer until it's really needed to save money right now. (3) I asked something like 'wd40 and fix it', and he said no it's breaks, do it right. But later when there was something that would be extremely expensive, they let me know what would be a feasible low-cost/temp fix. Key things to appreciate: (1) I had many questions, both on the bill, how quote and estimate are calculated, and the work performed. Bob answered everything, patiently. Then when I had a second set of questions he did the same.... and the third time. I had questions on part costs, part numbers, how quotes are generated, etc. and he was transparent about all of it, without being offended/defensive. (2) A week after work done, I had a question on some things I saw, he welcomed me in right away, saw what I asked about, explained it, then spent some extra time to secure an attachment to make me happy. Of course, be respectful of their time. I also can't speak to all the mechanics, Bob did the quoting and some inspection, is super calm and level headed dealing with customers. Shawn is usually focused on work, but the times I got to chat with him were very fun, hes got a nice sense of humor. I got to speak with Dylan only a few minutes, but he has some personal knowledge of trucks, so I got to learn some things from him in conversation. Mathew Schwartz, 10/04/2024 |
The staff here are great people. I would recommend checking them out before anyone else. Sebastian Mendoza, 10/02/2024 |